Purchase vouchers
Vouchers can be purchased in the same way as normal items. As soon as you have purchased a voucher and it has been activated after successful payment, the amount will appear under your shopping basket and in your customer account. You can also book the voucher in the shopping basket under "Redeem voucher" or give the code to your loved one as a gift.
The recipient can easily redeem the credit on their next order.
How to send vouchers
You can send the selected amount to your loved ones by e-mail using the "Send voucher" link (found in the customer account). To send a voucher, we need the following information from you:
- First name and surname of the recipient
- A valid e-mail address of the recipient
- The desired amount (you can also send partial amounts of your credit)
- A short message to the recipient
Please check your details again before sending. You can correct your details at any time before sending.
Shopping with vouchers
As soon as you have a credit balance, you can use it to pay for your order. You have the option of redeeming your credit during the order process. If the credit balance is less than the value of the goods, you must select your preferred method of payment for the difference. If your credit exceeds the value of the goods, the remaining credit will of course be available for your next order.
To be on the safe side, please make a note of your personal voucher code.
Booking vouchers
If you have received a voucher by e-mail, you can book the amount as follows:
1. Click on the link provided in the e-mail. If you do not yet have a personal customer account, you have the option of opening one.
2. After you have placed a product in the shopping basket, you can enter your voucher code there.
Should problems arise
Should there be any unexpected problems with a voucher, please contact us by e-mail: office@lichtakzente.at
Please describe the problem as precisely as possible: Your customer number, the voucher code, error messages from the system and the browser you are using.